1. Basic Information and Definitions

1.1. Service Provider

Panda Ride s.r.o. (hereinafter referred to as the “Provider” or “Panda”)
Company ID (IČO): 06450547
Registered office: Panda Ride s.r.o., Rooseveltova 597/27, 160 00 Prague 6
VAT ID (DIČ): CZ06450547

1.2. Customer

A natural or legal person who uses the Provider’s services in accordance with these Terms and Conditions (T&C).

1.3. Consumer

A person entering into a contract with the Provider outside the scope of their business activities or outside independent professional practice.

1.4. Services

Service activities for motor vehicles provided by the Provider, in particular:

• Repairs and maintenance of car tires
• Seasonal tire storage
• Tire replacement
• Tire inspections
• Other related automotive services

Services are provided to the Customer by the Provider under the conditions set out in these T&C.

1.5. Service Agreement

A contract concluded between the Provider and the Customer for the provision of Services in accordance with these T&C. By concluding a Service Agreement, the Customer automatically accepts these T&C, which become an integral part of the contract.

2. Ordering Services and Concluding Contracts

2.1. Ordering Methods

The Customer may place an order for Services through:

• Email communication
• WhatsApp messages
• SMS messages
• Internet application (form)
• Telephone
• In person

2.2. Order Content

The order must include:

• Customer identification details
• Description of the requested Service
• Vehicle specification (license plate, VIN, vehicle type)
• Preferred service date
• Vehicle handover location (if applicable)

2.3. Order Acceptance

A contract is concluded only upon explicit acceptance of the order by the Provider. If the Provider does not respond within 7 days, the order is considered not accepted. The Provider has the right to refuse an order without giving a reason. By concluding a Service Agreement, the Customer automatically accepts these T&C, which become an integral part of the contract.

2.4. Consent to Personal Data Processing

By placing an order, the Customer explicitly agrees to the processing of their personal data in accordance with GDPR and the Provider’s personal data protection terms.

3. Vehicle Handover and Receipt

3.1. Vehicle Handover

Unless agreed otherwise, the Provider will take over the vehicle from the Customer at the agreed location.

3.2. Handover Protocol

When the vehicle is handed over, a handover protocol must be completed, including:

• Description of the vehicle’s condition by the Customer
• List of defects and damages reported by the Customer

3.3. Customer Obligations upon Handover

The Customer declares and guarantees that the vehicle:

• Is insured under mandatory liability insurance in accordance with applicable legislation
• Has a valid technical inspection
• Is free of defects except those listed in the handover protocol
• Is roadworthy (except for defects listed in the handover protocol)

4. Liability and Risks

4.1. Customer Liability

The Customer bears full responsibility for:

• Accuracy and completeness of information provided in the order and handover protocol
• Technical condition of the vehicle
• Validity of insurance and technical inspection
• Defects and damages not listed in the handover protocol

4.2. Provider Liability Limitation

The Provider is not liable for:

• Damage or defects that did not occur in causal connection with the provided Service
• Damages caused by defects the Customer did not inform the Provider about
• Damages caused by incorrect or incomplete information about the vehicle’s condition from the Customer
• Damages caused by missing or invalid vehicle insurance

4.3. Vehicle Insurance During Service

During the provision of Services, the vehicle remains insured under the Customer’s insurance. The Customer must maintain valid insurance throughout the service period.

5. Prices and Payment Terms

5.1. Service Price List

Service prices are set in the Provider’s current price list or individually based on the complexity of the order.

5.2. Payment Methods

Payment for Services is made in cash or by bank transfer.

5.3. Payment Due Date

Unless agreed otherwise, the payment due date for agreed Services is 7 days from the invoice issue date. The Provider may request full advance payment before the Service is performed, payable within 7 days from invoice issue.

5.4. Late Payment

In case of late payment, the Provider charges interest at 0.05% of the outstanding amount for each day of delay.

6. Seasonal Tire Storage

6.1. Storage Conditions

Tires are stored in dry conditions under standard storage conditions.

6.2. Storage Duration

Unless otherwise agreed, the Customer must pick up stored tires no later than:

• Summer tires: October 31 of the respective year
• Winter tires: April 30 of the respective year

6.3. Non-Pickup of Tires

If tires are not collected within the specified period, the Provider has the right to dispose of them at the Customer’s expense.

7. Complaints and Warranty

7.1. Filing Complaints

Complaints must be submitted in writing to the Provider no later than 7 days after the Customer receives the vehicle. Obvious defects must be reported at the handover of the vehicle.

7.2. Warranty

The Provider provides a 6-month warranty on completed work from the date of Service completion.

7.3. Warranty Exclusions

The warranty does not cover:

• Wearable parts
• Damage caused by improper use
• Defects caused by third-party interference

8. Personal Data Protection

8.1. Data Processing

The Provider processes the Customer’s personal data in accordance with GDPR and its personal data protection policy, with the Customer’s consent.

8.2. Purpose of Processing

Personal data are processed for the purposes of:

• Fulfilling the Service Agreement
• Issuing invoices
• Communication with the Customer
• Meeting legal obligations under applicable law

9. Special Provisions for Consumers

9.1. Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days of its conclusion if the contract was concluded outside the Provider’s business premises or at a distance.

9.2. Alternative Dispute Resolution

Consumers may contact a body for out-of-court resolution of consumer disputes – the Czech Trade Inspection Authority.

10. Final Provisions

10.1. Governing Law

Contractual relationships are governed by Czech law.

10.2. Dispute Resolution

Disputes will be resolved by the competent courts of the Czech Republic.

10.3. Validity and Effectiveness

These T&C become valid and effective on August 1, 2025, and apply to all contracts concluded after this date.

10.4. Changes to the T&C

The Provider reserves the right to change these T&C at any time. The new version will be published on the Provider’s website and will become effective at the earliest 30 days after publication. If the Customer does not express written disagreement with the changes within 30 days (via email) and continues to use the Provider’s services, it is considered that the Customer fully agrees with the changes, and the new T&C become part of the Service Agreement. Customers who express disagreement within 30 days continue the contractual relationship under the previous T&C.

10.5. Severability Clause

If any provision of these T&C is invalid or ineffective, it does not affect the validity of the remaining provisions.

Panda Ride s.r.o.
Ing. Tomáš Janout – Managing Director